Withdrawal and cancellation
Withdraw from the contract – online statement
Cancel renewal
Use “Cancel renewal” in My account to end the subscription at the current period's end. Full service continues for the remaining period. This is separate from statutory withdrawal or termination below.
14-day consumer right
You may withdraw without reasons within 14 days of concluding the contract, or terminate a service already started within that period. Sending an unambiguous notice before the deadline is sufficient. Recipient: Digitalkey Kft., 1154 Budapest, Dessewffy Arisztid utca 116., email: tunelia@digitalkey.eu, telephone: [… / to be completed]. You may use the model below, but it is optional.
If you expressly request immediate performance, service begins within this period. On termination you may owe a proportionate amount for service provided until notification where statutory information and declaration requirements are met. No subscription fee is deducted for a free period. Starting access alone does not eliminate the 14-day right.
Any reimbursement due is made without undue delay and within 14 days of receiving your notice, using the original payment method unless you expressly agree to a different method at no cost. Rights relating to non-conformity may continue beyond 14 days.
Model notice
To: Digitalkey Kft. Postal address: 1154 Budapest, Dessewffy Arisztid utca 116. Email: tunelia@digitalkey.eu I hereby give notice that I withdraw from / terminate my contract for the Tunelia subscription. Order / contract date: Account email: Subscription or invoice ID (if known): Consumer name and address: Date: Signature (only for notices sent on paper):