Terms of service
1. Provider and service
- Szolgáltató / Provider
- Digitalkey Kft.
- Székhely / Registered office
- 1154 Budapest, Dessewffy Arisztid utca 116.
- Adószám / Tax ID
- 13869346-2-42
- Cégjegyzékszám / Company registration
- 01-09-877478
- Nyilvántartó / Register authority
- [… / to be completed]
- tunelia@digitalkey.eu
- Telefon / Phone
- [… / to be completed]
- Tárhely / Hosting
- [… / to be completed]
Tunelia is a browser-based ear-training and singing practice service with notes, intervals, chords, melodies, microphone feedback, skill assessments and assessment history associated with an account. Voice classification and scores are educational estimates, not medical assessments or guarantees of progress. Do not strain your voice.
2. Accounts, free practice and technical requirements
Registration is free. Without a subscription, two new practice tasks may be started per task type. Signing in alone does not provide unlimited practice. Skill assessments do not consume the practice-task allowance. Guest allowances are browser-associated; guest assessment history is stored locally, while account assessment history is stored on the server.
A current supported browser, internet connection and audio output are required. Singing tasks also require a microphone and browser permission. Production access requires HTTPS. Headphones are recommended. Refusing microphone permission does not prevent listening tasks answered with buttons.
Provide an accessible, accurate email address and keep your password secure. Accounts are for personal use. Automated abuse, unauthorised access and disruption are prohibited. Subscriptions must be purchased by an adult with legal capacity; a legal representative is responsible for providing suitable access and supervision for a minor.
3. Prices and concluding a contract
The monthly plan costs EUR 9 per month; the annual plan costs EUR 90 per year, paid in full in advance. These are final consumer prices including applicable tax. Your card issuer may charge currency-conversion fees separately. The initial discounted amount and renewal amount are shown separately before checkout.
You can review and change the plan and coupon before proceeding. You accept these terms and recurring billing and request immediate access using separate checkboxes. The button explicitly indicating payment obligations opens Stripe Checkout. Successful payment, or successful card verification for a free initial period, followed by provider confirmation establishes the subscription. The contract is electronic, in Hungarian or English according to the selected information language. Confirmation of the terms and prices is sent by email. Status and access end date appear in your account. These terms can be saved or printed using your browser. We have not adopted a specific industry code of conduct.
4. Automatic renewal and cancellation
Your plan automatically renews monthly or annually at the accepted renewal price using the saved payment method until cancelled. Cancel the next renewal at any time before the renewal date under My account → Cancel renewal. Cancellation takes effect at the end of the current period: full access continues through the period already paid for. Ordinary cancellation does not automatically refund unused time; mandatory consumer rights remain unaffected.
Following a failed renewal the payment provider may retry collection and send notices. An unpaid new period does not automatically provide access. Any price increase requires appropriate advance notice and an opportunity to cancel renewal; it cannot change an already-paid period. Stripe handles current web purchases. Terms for future app-store purchases will be provided when introduced.
5. Coupons
A coupon is valid for its specified monthly/annual plans, validity window and remaining redemption allowance. Each user can redeem the same coupon once for a new subscription. Coupons cannot be combined or exchanged for cash. The redemption limit counts subscription redemptions, not renewals. An ongoing checkout temporarily reserves capacity; abandoned expired checkouts release it.
The discount applies only to the first full monthly or annual billing period. Renewal costs the regular EUR 9/month or EUR 90/year. A 100% coupon makes the initial period EUR 0: Tunelia initiates no payment debit; Stripe saves and, where required, verifies the card. Your issuer may place a temporary verification hold; this is not a Tunelia subscription charge. Unless cancelled beforehand, the plan renews at its regular price after the free period.
6. Withdrawal and conformity
Consumers may withdraw without giving reasons within 14 days of concluding the contract, or terminate a service already started within that period. Requesting immediate access alone does not generally waive this right. See Withdrawal and cancellation for details and a model notice. Ordinary cancellation of renewal and statutory withdrawal are separate procedures.
If the service does not conform to the contract you may request conformity and, where the statutory conditions are met, a proportionate price reduction or termination and reimbursement. For continuous supply we remain responsible for conformity throughout the subscription and provide necessary updates. Mandatory rights under Hungarian Government Decree 373/2021 and the Civil Code are not excluded. Contact support to report a problem.
7. Complaints and disputes
Contact: tunelia@digitalkey.eu; postal address: 1154 Budapest, Dessewffy Arisztid utca 116.; telephone: [… / to be completed]. Written consumer complaints receive a reasoned response within 30 days. A rejection includes relevant authority or conciliation-board contact details. Relevant conciliation board: Budapesti Békéltető Testület; 1016 Budapest, Krisztina krt. 99. I. em. 111.; 1253 Budapest, Pf. 10.; +36 (1) 488-2131; bekelteto.testulet@bkik.hu; https://bekeltet.bkik.hu/elerhetosegek. We cooperate as required by law. Consumers may also contact the competent board for their residence, consumer-protection authorities or courts. The EU online dispute resolution platform is no longer operational.
Hungarian law governs the contract without depriving consumers of mandatory protections under the law of their habitual residence where applicable.
8. Content, operation and changes
Content is for personal learning, subject to separately identified open licences. No copyright is transferred. Third-party licences are listed under Licences. Measurement accuracy depends on equipment and environment. We do not exclude mandatory warranty rights or liability that cannot lawfully be excluded, including intentional harm and injury.
We provide advance notice of maintenance or material changes where possible. Statutory termination rights apply to materially adverse changes. Updated terms do not retrospectively remove acquired rights. Request account deletion through support; future subscription renewal must also be addressed, and records subject to mandatory retention remain.